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Terms And Conditions

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Last Updated: April 03, 2025

Welcome to Kokanbag Agro Tourism Farmers Producer Company Ltd. These Terms and Conditions govern your use of our services, website, and payment transactions through Razorpay. By using our services, you agree to abide by these Terms and Conditions.

1. Definitions

  • Company: Refers to Kokanbag Agro Tourism Farmers Producer Company Ltd, located at At Post. Raipatan, Bagwadi, Tal. Rajapur, Dist. Ratnagiri - 416704.
  • User/You: Any individual or entity accessing or using our services.
  • Service: Includes all online and offline services provided by the Company, including transactions via Razorpay.
  • Payment Gateway: Razorpay, the third-party service used for processing payments.

2. Acceptance of Terms

By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you must discontinue using our services immediately.

3. Use of Services

  • You must be at least 18 years old to use our services.
  • You agree to provide accurate and complete information when making a purchase or transaction.
  • You are responsible for maintaining the confidentiality of your account credentials.

4. Payment Terms

  • All payments are processed securely through Razorpay.
  • We do not store or process payment card details directly; all transactions are subject to Razorpay’s terms and policies.
  • Orders are confirmed only upon successful payment.
  • Any failed transactions must be addressed with your bank or Razorpay.

5. Refund & Cancellation Policy

  • Refunds are subject to approval and may take 5-7 business days to process.
  • Cancellations must be requested within 24 hours of placing an order.
  • Service-specific refund policies may apply and will be communicated at the time of purchase.

6. User Responsibilities

  • You agree to use our services for lawful purposes only.
  • You shall not misuse or attempt unauthorized access to our website, database, or services.
  • You are solely responsible for compliance with local laws when using our services.

7. Intellectual Property Rights

  • All content, including text, graphics, logos, and images, is owned by Kokanbag Agro Tourism Farmers Producer Company Ltd and protected under copyright laws.
  • You may not reproduce, distribute, or modify any content without our prior written consent.

8. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our services.
  • We do not guarantee uninterrupted access to our services and are not liable for technical issues beyond our control.

9. Third-Party Services

  • We integrate third-party services like Razorpay for payments.
  • We are not liable for any issues arising due to third-party services.

10. Privacy Policy

Your use of our services is also governed by our Privacy Policy, available here.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Maharashtra, India. Any disputes shall be subject to the jurisdiction of courts in Ratnagiri, Maharashtra.

13. Contact Us

If you have any questions regarding these Terms and Conditions, you can contact us:

  • Email: info@kokanbag.com
  • Address: At Post. Raipatan, Bagwadi, Tal. Rajapur, Dist. Ratnagiri - 416704

By using our services, you agree to these Terms and Conditions.

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